We are committed to providing you with a high quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service, please bring it to our attention without delay and we can then take the appropriate action. You should write in the first instance to : Richard Mathews of Optimum Professional Services, Regus House, Windmill Hill Business Park, Whitehill Way, Swindon SN5 6QR or telephone 01793 538198 or by email to: firstname.lastname@example.org
Once we have received your complaint we will write to you within 7 days to explain how this will be investigated, if a complete response has not been given to you by that time, you will be told the latest date by which a complete answer will be given to you (this should be no more than 28 days after we receive your complaint).
If you have made a complaint verbally – either at a meeting or on the telephone – we will set out, in our full response, our understanding of the nature of your complaint.
The assessment of the complaint will be based upon sufficient and impartial investigation. We will explain in writing our findings, and where the complaint is upheld, we will offer remedial action or redress. This will be dealt with promptly.
If after following the review process you remain dissatisfied with any aspect of our handling of your complaint, you may refer your complaint to The Council for Licensed Conveyancers of WeWork, 131 Finsbury Pavement, London EC2A 1NT Tel: 0207 250 8465 (www.clc-uk.org) www.clc-uk.org
Please note that the Council for Licensed Conveyancers will consider any conduct-related complaints only in relation to our legal services. For service-related complaints please contact the Legal Ombudsman of PO Box 6806, Wolverhampton WV1 9WJ Tel: 0300 555 0333 e: email@example.com www.legalombudsman.org.uk
In addition, you may request that the matter is referred for Alternative Dispute Resolution (‘ADR’) and we participate in the Ombudsman Services ADR Scheme www.ombudsman-services.org.uk